Refund Policy:
Is the item you received not what you expected? Did it not fit as well as you
hoped in your space or match your decor? Whatever the reason, you wont
be stuck with an item you cannot use or that you do not want. We are
proud to offer one of the best return policies in the online business. You
may return your purchase for any reason within 15 days of receipt for an
exchange or a refund of the purchase price excluding our shipping and
handling costs. Some of our products are offered with import shipping, so
please be aware that if you return one of these products, our actual
outbound shipping costs from the United States to Trinidad will be
deducted from your return refund. In addition, all of our items carry a
restocking fee of 20 percent which will be deducted from your refund
should you wish to make a return or exchange. Custom-made and
personalized items cannot be cancelled or returned.
Please keep in mind that once an order has shipped, it cannot be
cancelled. If you refuse an order, it will then fall under our standard return
policy, where roundtrip shipping costs will be deducted from your refund.
Any upgraded shipping costs will not be refunded.
All returned products must be in original condition and packaging;
otherwise, additional charges may be applied. Unfortunately, we cannot
take returns of products that have been assembled or modified.
Additionally, certain products cannot be returned because neither we nor
our suppliers can take them back; this will be clearly marked on the
products sale page. If you have any questions about whether a product can
be returned, please call us.
Note: If your item was damaged or defective, please see “What If My Order
Arrives Damaged?”
What If My Order Arrives Damaged?
Our products are well-packaged to withstand damage during shipping. We
double-box many items, and refuse to carry products that are easily
damaged during shipping. If an item looks damaged or parts are missing,
you may conveniently request replacement parts. We will make every effort
to help you obtain the necessary replacements as quickly as possible at no
extra cost to you.
Our goal is to make buying online easy, safe and efficient. If you decide
you do not want parts or a replacement unit, the item can be returned
under our standard return policy. If a product arrives damaged, or we made
an error, and it cannot be remedied with either a full replacement or
replacement parts, we will pay to return the item to us. If your item is
problematic due to a manufacturers defect, we can either replace the
defective part, or if necessary, the entire unit. We stand behind our
products and maintain great relationships with the manufacturers who
produce them. If you are having an issue, please contact us and we will
make every effort to resolve it.
Clearance Items Return Information
If the item you have purchased is a returned product, please be advised
that this does mean it might have some signs of wear. The wear is typically
the result of the product being previously shipped. Due to this, the item
cannot be returned. However, if you received this item and feel there has
been a major error or have some other serious issue, please give us a call.
We pride ourselves on being fair!.
Your returned product must include following:
- Original packaging (manufacturer's box, Styrofoam, plastic bags, etc.)
- Valid Return Label from ebuystt.
- Original packing slip. Do not mail or dispose of the packing slip until you have
examined and tested the product to your satisfaction.
- The return must be complete and include all accessories (transformers, antennas,
remote controls, batteries, software disks, etc.)
- Manufacturer documentation (manuals, warranty cards, registration information,
etc.)
- The Return Label must not be written on the original manufacturer's packaging or
box. Please write the Return Label used to return the item on the brown shipping box.
Items received with any writing on the original manufacturer's packaging or box will be
refused and returned to you at your cost and without credit approval.
If the returned product does not match the abovementioned criteria, it will be rejected by
our Ebuystt Returns Warehouse and returned to you at your cost.
All returns can be collected by Ebuystt or can be dropped off at our warehouse by you.
Consequently, if your returns criteria do not match any of these terms outlined below,
any credit request will be denied, replacement orders will not be made, and you will be
charged for all shipping to and from our Returns Warehouse that may be incurred by
Ebuystt.com. By requesting or shipping a return in violation of this policy you hereby
agree to accept our shipment of the return back to you and to the payment of all
shipping costs to and from our Returns Warehouse.
Unless otherwise stated below, you have fourteen (15) days from the date your
product/s invoice was generated (regardless of when you actually took delivery of the
product) to download and complete a Return Label form from the website or via email
and get your product returned back to us. The product does not have to be back at our
warehouse within fourteen (15) days, but it has to be in the possession of our delivery
service (along with the valid Return Label) within this timeframe.
If you are ineligible for an Return Label, contact the manufacturer directly or check any
applicable warranty that accompanies the product.
Except as provided for verified defective products, you will be responsible for all
shipping charges for returns sent to our Returns Warehouse.
All products are subject to a fifteen per cent (15%) restocking fee (except where
prohibited by law) if returned opened or in a non-factory sealed box, provided that there
is no restocking fee for defective products (see Special Returns Policy for Defective
Products below).
Upon our acceptance of the merchandise in new condition and in strict conformance
with the basic criteria and basic returns policy, the purchase price will be credited to the
credit card used for the original purchase if a refund is required.
Please allow up to seven (7) days from shipment for your return to arrive at our Returns
Warehouse. Your return will be processed within 5-7 business days (excluding
Saturdays, Sundays, and holidays) after receipt of the item.
The risk of loss for the product being returned shall be with you at all times during the
shipment of such product to the returns center and with respect to any shipments from
the returns center back to you, the original distributor or manufacturer, or any buyer
through the liquidation process. Title to the product being returned will remain with you
at all times and transfer from you to the original distributor, or a third party in the case of
a liquidation of the return, only upon receipt of the products by such distributors or
buyers.
Defective Products
Defective products can only be returned in exchange for the exact same product, or at
the sole discretion of Ebuystt, the purchase price will be credited to the credit card used
for the original purchase (for example through the original payment method such as
Visa) or full refund by cheque or cash if payment was made via debit card or credit card
if payment was made on delivery. Defective products may only be returned within thirty
(30) days of the date your invoice was generated (regardless of when you actually took
delivery of the product).
Ebuystt in its sole and absolute discretion shall be the sole adjudicator as to whether a
product is in fact defective. Once your return is processed, and is verified to meet the
basic criteria above and to be defective, you will be fully reimbursed. The length of time
for shipment of the replacement product is dependent on product availability from the
manufacturer or supplier.