Refund Policy:

Is the item you received not what you expected? Did it not fit as well as you hoped in your space or match your decor? Whatever the reason, you wont be stuck with an item you cannot use or that you do not want. We are proud to offer one of the best return policies in the online business. You may return your purchase for any reason within 15 days of receipt for an exchange or a refund of the purchase price excluding our shipping and handling costs. Some of our products are offered with import shipping, so please be aware that if you return one of these products, our actual outbound shipping costs from the United States to Trinidad will be deducted from your return refund. In addition, all of our items carry a restocking fee of 20 percent which will be deducted from your refund should you wish to make a return or exchange. Custom-made and personalized items cannot be cancelled or returned.

Please keep in mind that once an order has shipped, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy, where roundtrip shipping costs will be deducted from your refund. Any upgraded shipping costs will not be refunded.

All returned products must be in original condition and packaging; otherwise, additional charges may be applied. Unfortunately, we cannot take returns of products that have been assembled or modified. Additionally, certain products cannot be returned because neither we nor our suppliers can take them back; this will be clearly marked on the products sale page. If you have any questions about whether a product can be returned, please call us.

Note: If your item was damaged or defective, please see “What If My Order Arrives Damaged?”

What If My Order Arrives Damaged?

Our products are well-packaged to withstand damage during shipping. We double-box many items, and refuse to carry products that are easily damaged during shipping. If an item looks damaged or parts are missing, you may conveniently request replacement parts. We will make every effort to help you obtain the necessary replacements as quickly as possible at no extra cost to you.

Our goal is to make buying online easy, safe and efficient. If you decide you do not want parts or a replacement unit, the item can be returned under our standard return policy. If a product arrives damaged, or we made an error, and it cannot be remedied with either a full replacement or replacement parts, we will pay to return the item to us. If your item is problematic due to a manufacturers defect, we can either replace the defective part, or if necessary, the entire unit. We stand behind our products and maintain great relationships with the manufacturers who produce them. If you are having an issue, please contact us and we will make every effort to resolve it.

Clearance Items Return Information

If the item you have purchased is a returned product, please be advised that this does mean it might have some signs of wear. The wear is typically the result of the product being previously shipped. Due to this, the item cannot be returned. However, if you received this item and feel there has been a major error or have some other serious issue, please give us a call. We pride ourselves on being fair!.

Your returned product must include following:

  • Original packaging (manufacturer's box, Styrofoam, plastic bags, etc.)
  • Valid Return Label from ebuystt.
  • Original packing slip. Do not mail or dispose of the packing slip until you have examined and tested the product to your satisfaction.
  • The return must be complete and include all accessories (transformers, antennas, remote controls, batteries, software disks, etc.)
  • Manufacturer documentation (manuals, warranty cards, registration information, etc.)
  • The Return Label must not be written on the original manufacturer's packaging or box. Please write the Return Label used to return the item on the brown shipping box. Items received with any writing on the original manufacturer's packaging or box will be refused and returned to you at your cost and without credit approval.

If the returned product does not match the abovementioned criteria, it will be rejected by our Ebuystt Returns Warehouse and returned to you at your cost.

All returns can be collected by Ebuystt or can be dropped off at our warehouse by you. Consequently, if your returns criteria do not match any of these terms outlined below, any credit request will be denied, replacement orders will not be made, and you will be charged for all shipping to and from our Returns Warehouse that may be incurred by Ebuystt.com. By requesting or shipping a return in violation of this policy you hereby agree to accept our shipment of the return back to you and to the payment of all shipping costs to and from our Returns Warehouse.

Unless otherwise stated below, you have fourteen (15) days from the date your product/s invoice was generated (regardless of when you actually took delivery of the product) to download and complete a Return Label form from the website or via email and get your product returned back to us. The product does not have to be back at our warehouse within fourteen (15) days, but it has to be in the possession of our delivery service (along with the valid Return Label) within this timeframe.

If you are ineligible for an Return Label, contact the manufacturer directly or check any applicable warranty that accompanies the product.

Except as provided for verified defective products, you will be responsible for all shipping charges for returns sent to our Returns Warehouse.

All products are subject to a fifteen per cent (15%) restocking fee (except where prohibited by law) if returned opened or in a non-factory sealed box, provided that there is no restocking fee for defective products (see Special Returns Policy for Defective Products below).

Upon our acceptance of the merchandise in new condition and in strict conformance with the basic criteria and basic returns policy, the purchase price will be credited to the credit card used for the original purchase if a refund is required.

Please allow up to seven (7) days from shipment for your return to arrive at our Returns Warehouse. Your return will be processed within 5-7 business days (excluding Saturdays, Sundays, and holidays) after receipt of the item.

The risk of loss for the product being returned shall be with you at all times during the shipment of such product to the returns center and with respect to any shipments from the returns center back to you, the original distributor or manufacturer, or any buyer through the liquidation process. Title to the product being returned will remain with you at all times and transfer from you to the original distributor, or a third party in the case of a liquidation of the return, only upon receipt of the products by such distributors or buyers.

Defective Products

Defective products can only be returned in exchange for the exact same product, or at the sole discretion of Ebuystt, the purchase price will be credited to the credit card used for the original purchase (for example through the original payment method such as Visa) or full refund by cheque or cash if payment was made via debit card or credit card if payment was made on delivery. Defective products may only be returned within thirty (30) days of the date your invoice was generated (regardless of when you actually took delivery of the product).

Ebuystt in its sole and absolute discretion shall be the sole adjudicator as to whether a product is in fact defective. Once your return is processed, and is verified to meet the basic criteria above and to be defective, you will be fully reimbursed. The length of time for shipment of the replacement product is dependent on product availability from the manufacturer or supplier.